Do you know how many errors you're missing?
Random sampling yields random results.
Most 811 centers randomly sample tickets to be reviewed. At best, 30 percent of tickets are reviewed, leaving many
errors undetected. It’s literally like searching for needles in the haystack, but you only search part of the
haystack and leave many needles behind. This is a safety risk that all too often the industry has adopted as
business-as-usual.
With AI Ticket Review, all tickets are reviewed, the entire haystack is searched. And we can find double the
needles that you are finding today! You decide how many flagged tickets you want to prioritize and review. Your
agents spend more time correcting errors as opposed to identifying them.
"The implementation of AI powered QC review has been nothing short of transformative. By leveraging AI to review 100% of our web-entered tickets, we've doubled the number of errors we detect! This targeted approach allows our auditors to focus their expertise where it's truly needed rather than randomly sampling tickets. AI isn't replacing our people; it's empowering them to work smarter and deliver better results."
Scott Crawford
President & CEO of VA811
"The AI scoring and flagging system Skapa built for our team has streamlined everything. Now all the tickets are right at our fingertips, just push a button and it’s there. Thousands of tickets can be reviewed daily without the manual headaches."
Bill Berzins
VP of IT & GIS as Tennessee 811
"Skapa made it possible for us to review 100% of our ticket quality without increasing staff! With Skapa’s AI, we now review 100% of tickets. The tool has helped support our culture through positive coaching moments, and in turn, has strengthened both quality and confidence across the team."
Susan Bohl
Executive Director at OKIE811
Ticket review is where a lot of our 811 customers start. It is rarely where they stop. Whether you want a roadmap for AI across the organization or a team that knows how to evaluate it, we offer tailored training, executive coaching, and roadmapping built around how your center actually runs.
EXPLORE AI TRAINING & CONSULTINGYes, AI Ticket Review is only 9.5 cents (USD) per ticket. There are ticket minimums and there is a one-time set-up fee. Each 811 is different in how it produces and treats its data. Skapa will conduct a free analysis and then provide a set-up fee proposal. After that, you pay a nominal fee per ticket. It's very affordable, and we provide the support to help your team transition to AI Ticket Review and keep everything running efficiently and effectively.
